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Terms and Conditions

Satisfaction Guarantee

Warranty

Returns and Refunds

Cancellation

Privacy Policy

Security

 

Satisfaction Guarantee

We believe in the quality of all the products we supply. For your peace of mind when purchasing we provide the following guarantee with all our sales.

If you are not entirely happy with any furniture you purchase from us let us know by telephone or email within 14 days of delivery. We will arrange to collect the item in the original packaging and will provide a full refund of the purchase price upon receipt. We will pay the return delivery cost. We will not refund any additional shipping cost paid as part of the original purchase (International costs or saturday delivery for example). All that we ask in return is that you tell us what aspect of your purchase was not to your satisfaction.

Your statutory rights are not affected by this guarantee.

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Warranty

All our furniture benefits from a 12 month warranty against defects in materials or workmanship.

Defects are defined as faults or deterioration which affect your ability to use the furniture. Like all timber products, these natural materials will react over time with their surrounding environment. This will normally take the form of changes in colour and small movements in timber components as they absorb and release moisture. These movements may include the appearance of small surface cracks which are perfectly normal and do not affect the use of the product.

Very occasionally this movement will cause a component to become loose or unstable, particularly where they occur around the fixtures used in constructing the chairs. This is what we mean by a defect.

Any claim under this warranty will be limited to the repair or replacement of the affected piece of furniture. The choice of repair or replacement will be made by us in discussion with you and will be based on the nature of the defect and the age of the original piece.

This warranty applies only to defects arising during normal use of the furniture and does not cover loss or damage due to misuse, theft or the action of an outside agent.

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Returns and Refunds

We work hard to make sure that things go properly with all our transactions but sometimes things go wrong and then its important that they are resolved as smoothly as possible.

If you are not happy with your purchase for any reason you should let us know within 14 days of receipt so that we can agree the appropriate course of action.

  • Goods arriving damaged in transit. - We pack everything carefully and thereby minimise the risk of damage. On the rare occasions when a problem occurs we will arrange to send a replacement as soon as possible and separately arrange for the collection of the damaged items.
  • Goods not as expected. - If the goods received do not meet your expectations then we will arrange either to supply an alternative or, following our receipt of the return items, refund your payment using the same method that you used for the original payment.

Where it is necessary to return items you will be responsible for repacking the goods in their original packaging. We will be responsible for the cost of return postage. You must make the goods available for collection from the same address that we originally shipped them to. We will not refund any additional shipping cost paid as part of the original purchase (International costs or saturday delivery for example)

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Cancellations

If you wish to cancel an order notify us by telephone or email as soon as possible and we will cancel immediately.


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Privacy Policy

 

We are committed to protecting your privacy. We will not supply your personal information to any third party without your permission.

Information is used solely for the purpose of:

  • providing information you request from us.
  • fulfilling orders you make with us.
  • dealing with queries made by you.

 We do not use any tracking cookies as you use this website. The only information that is stored on your computer in "cookies" as you browse this site is what is absolutely necessary to provide you with data on the pages you visit and, if you choose to make a purchase, to keep track of the details of that purchase until you complete the transaction.

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Security

Security of sensitive payment information is extremely important. Online payment information is processed by Sagepay Ltd on our behalf. Sagepay are one of the largest and longest established UK providers of professional online payment service. At no time do we become aware of your card data which is processed solely by Sagepay and you card issuer.

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